Alerts: reading, acknowledging and responding

An alert means a point in the facility has moved outside its normal range. The operator's job has three steps: see and prioritize, acknowledge receipt, and follow up until it returns to normal. In this version, alerts are shown in the "Alerts" tab in every dashboard's side column.

Get to know the page

Open the هشدارها (Alerts) tab in "Overview"'s side column (on mobile: the "Dashboard info" button with a red number). If there are no alerts you'll see "There are no active alerts. All systems are normal." and a "View history and reports" button.

Four point-status levels

Every monitored point in the system has one of these statuses, and this status is what builds the alert list:

Two kinds of entries in this tab

System alerts are the actual point status the server computes: error (critical), danger (warning) and caution. A point whose value has gone above or below its defined limit also appears here. This list automatically shrinks once the point returns to normal.

Notifications are built from each point's "alert settings" and carry messages like "Value {x} crossed the upper limit {y}", "Value {x} fell below the lower limit {y}", "Device went offline" or "Device came online". Critical- and high-priority notifications stay in the "Unacknowledged" queue until acknowledged; medium- and low-priority notifications close automatically after 60 seconds.

Step by step

1. Open the tab. «پیشخوان‌ها» ← «دیدکلی», pick the dashboard covering your area of responsibility, and click هشدارها in the side column.

   

2. Prioritize. Read the بحرانی and هشدار chips. Go through the "System alerts" section from the top (most severe) down, and note "Device:" and "Location:" for each entry.
3. Respond. Check the point's value on the dashboard or in the "ACVs" tab, follow your organization's procedure for that equipment, and notify an engineer or maintenance if needed.
4. Acknowledge receipt. For each notification in the "Unacknowledged" section, after reviewing it click تایید دریافت to move it to "Acknowledged notifications". To acknowledge all at once, click Ack All; only do this once you have actually reviewed everything.
5. Dismiss a notification you no longer need. Close it with the ✕ icon.
6. Open the history. The clock icon ("View history") or the "View history and reports" button opens the سابقه اعلان و گزارش ها (Notification history and reports) window. Notifications are grouped into "Today", "Yesterday", "This week", "This month" and "Older".

   

7. Filter. Type in "Search title, message, location..." or set the type to بحرانی and status to تایید نشده است; narrow the range with "From date" and "To today". پاک کردن فیلترها (Clear filters) resets everything.
8. Export for a shift report. Click صادرات CSV (Export CSV). The آمار (Statistics) tab shows "total notifications" broken down by type and priority.

   

Recommended shift response routine

A fixed order both speeds up the work and prevents things from being forgotten:

• Start of shift: Open the dashboards for your area one by one and read the "Critical" and "Warning" chips on each; write down the initial list in the shift log.
• On a new alert: Check severity first, then device and location, then the point's value on the dashboard, to know whether it's getting worse or recovering.
• After acting: Click "Acknowledge" so it's known this was seen, and wait for the point to leave "System alerts".
• End of shift: Take an "Export CSV" from the history window and hand open items to the next person; since acknowledgment is recorded in your browser, the next person may see the same items as "Unacknowledged".

Common pitfalls

• "Acknowledge" means "I saw it", not "it's resolved". A point stays in "System alerts" until it returns to normal.
• This tab's list is limited to points used on the current dashboard; a different dashboard shows different alerts. Know the dashboards covering your area for full coverage.
• In the current version, this tab's speaker icon does not mute the alert sound; don't rely on it for muting.
• For a point to generate a notification, an engineer must have enabled its "alert settings"; if you expect a notification that doesn't come, report it.
• Clearing browser data also clears that browser's notification history.

Summary

• "Critical" counts points in error status and "Warning" counts points in danger status.
• "System alerts" is the actual point status and is removed automatically once normal.
• "Acknowledge" only moves the notification and is recorded in this browser.
• The history window has filters, "Export CSV" and "Statistics".